Hype vs. Consumption: A Discussion from Legaltech New York

New technologies beg the question: Who’s really consuming the technology, or is Legaltech not really about purchase and consumption at all?

Technology comes and goes, challenging many practitioners who come to Legaltech in hopes of keeping pace with and comprehending the wealth of technological innovation. Even functionality that earns the most hype often demonstrates inconsistent adoption rates. This is often referred to as the consumption gap, which has been described by Steve Berrent, CEO of eMag: “Despite the sophistication of technology, most attorneys only use a small portion of the available functionality and do not maximize technology’s available functionality.”

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