Editor’s Note: In a new market note from global intelligence firm IDC, senior research analyst for legal, risk, and compliance, Ryan O’Leary, explores the impact of COVID-19 on the alternative legal service provider (ALSP) market and highlights HaystackID and its ReviewRight secure remote review capability as strategically and prominently positioned for substantial market share growth.
HaystackID Separates Itself from the ALSP Pack
According to the IDC market note, “HaystackID Separates Itself from the Alternative Legal Services Providers Pack“ (August 2020, Doc #US46742619), COVID-19 has dramatically changed the world and every industry. The research note reports that alternative legal service providers (SPs) have risen to prominence in recent years, mainly through their prevalence in the eDiscovery market and that the eDiscovery services market relies heavily on their ability to scale reviews up quickly with large staffs or contractor bases. The report proceeds by noting that pandemic-driven move to work from home has been challenging for businesses that have modeled their business around entirely office-centric work and that shifting quickly to work from home has been a significant hurdle. However, continues the report, some service providers realized the remote workforce benefits long before they became necessities. One of those providers, according to the market note, is HaystackID.
Provided for your review and consideration is a direct extract from the market note and a complete and downloadable version of the IDC research as it may be useful for considering HaystackID and its comprehensive portfolio of eDiscovery services.
Direct Market Note Extract*
“HaystackID has bucked this trend by creating a dispersed and global reviewer base that is enabled to work from home. Secure remote review has been listed as part of its strategic differentiators. HaystackID goes through a comprehensive screening process for its contractors/reviewers to create a level of trust and respect that doubles as a security enhancement. HaystackID has the unique capability to manage remote review globally, which has renewed importance since the invalidation of the U.S.–E.U. Privacy Shield (see E.U.-U.S. Privacy Shield Invalidated by Highest European Court in Major Privacy Decision With Major Data Sovereignty Impacts, IDC #lcUS46715720, July 2020).
HaystackID can review the data where it sits within the sovereign borders of the country. HaystackID has not had a fear of the cloud like other service providers and has embraced cloud technology, which further empowers the company’s workforce to work remotely securely. Further, its workforce has experience with not only remote review capabilities but collecting and spinning up matters remotely. The ability to enable remote managed service deployment was a correct strategic choice by HaystackID that would have paid dividends regardless of the COVID-19. HaystackID stands to gain dramatically from the mass shift to remote work and could potentially win share from the market leaders.”